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July 2009 -Insight Article - Communication is the key
Web 2.0 is upon us but how are local authorities using the new communication tools. Simon explores the use of twitter and Facebook by authorities
The article is here
April 2009 -Insight Article - A Site For Sore Eyes
According to recent reports, the internet is rising in popularity but decreasing in usability, which is not good news for local authorities. Simon Bailey reports
The article is here
September 2008 -Insight Article on Web Site Reviews
Striving For Improvement - At a recent course , attendees reviewed each others webs sites - the results are analysed
The article is here
June 2008 -Insight Article on Web Site Improvements and User Expectations.
Web sites continue to improve, as does customer demand. Simon explores recent web site reports and how public service is improving.
The article is here
March 2008 -Insight Article on the the new National Indicator NI14 - Avoidable Contact
Measuring avoidable contact is to be a new National Performance indicator. Simon explains the proposed NPI and the impact on Revenues and Benefits
The article is here
December 2007 -Insight Article on the Importance of Project Management
Good management is essential in ensuring a project delivers its objectives on time and on budget. Simon Bailey explains how chaos can be avoided.
The article is here
October 2007 - Presentation of the Importance of Project Management
Simon presents to IRRV National conference on the importance of good project management.
The presentation is here
August 2007 - Article on the the risks of E Benefits
Are authorities taking a risk in implementing E Benefits, It could speed up processing but take up is low. The survey explores the reasons why.
The article is here
The survey results are here
June 2007 - Presentation of the risks of E benefits
Simon presents to IRRV fraud conference on the risks and benefits of using on line claiming and change of circumstances.
The presentation is here
June 2007 - IRRV Insight article on the gaining customer’s insight
Article on the implications for revenues and benefits of obtaining customers perception of your service published in IRRV Insight and written by Simon Bailey
The article is here
February 2007 - IRRV Insight article on the Varney Report.
Article on the implications for revenues and benefits published in IRRV Insight and written by Simon Bailey
The article is here
January 2007 - ISCAS consultancy report included in Northgate user notice.
Electronic Revenues and Benefits Newsletter issued by Northgate includes reference to ISCAS report at Cambridge City Council
The article is here
November 2006 - IRRV Insight article on E Government’s impact on collection
Article on Collection of local taxes in IRRV, Insight magazine - written by Simon Bailey
The article is here
November 2006 - IRRV CRM Conference - A review of public sector web sites
Simon Bailey, ISCAS Director gives a paper to National Conference on Web Sites and how they assist in service delivery
The slides are here
Oct. 2006 - IRRV National Conference - Is your web site working for you?
Simon Bailey, ISCAS Director gives a paper to National Conference on Web Sites and how they assist in service delivery
The slides are here
May 2006 - IRRV Enforcement Conference - Has E Government improved collection?
Simon Bailey, ISCAS Director gives a paper to Enforcement Conference as to
whether E Gov has improved collection
The slides are here
Oct. 2005 - IRRV National Conference - Customer Engagement The Options
Simon Bailey, ISCAS Director gives a paper to National Conference on Customer Engagement and how it will assist in efficiency savings.
The slides are here
Oct. 2005 - Dual Screens Article for Opportunities Oct 05
Article in Opportunities re Fareham’s dual screens is here
Sept. 2005- Web Site Article for Benefit Magazine
Article on Web Sites in IRRV, Benefit magazine - written by Simon The article is here
June 2005- E - Government Paper for IRRV Forum 29th June 2005
Presentation slides are here
This is a zip file due to the size of the presentation
May 2005 - E - Government Article appears in IRRV Benefit Magazine
Article on E Government published in IRRV, Benefit magazine - written by Simon Bailey. The article is here.
Feb. 2005 - National Benefit Conference
Simon Bailey, ISCAS Director gives a paper to Benefits Conference on E Government and Electronic Interfaces in Benefits
DEC 2004 - Stroud - IBS
Stroud DC and IBS win over £400,000 of DWP funding to improve systems in workflow and document imaging
The bid was instigated by ISCAS who provided Stroud and IBS with bid procedures and presented the bid with IBS and Stroud to the panel.
The Stroud press release is here
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