Dates

Authority /Employer

Duties/Role

July/August 2010

Watford and Three Rivers Revenues and Benefits Shared Service

Review of the recently formed shared service between Three Rivers and Watford Councils. Creation and presentation of a report with recommendations on service delivery

Dec 08 - Present

Eastern Dorset Partnership - Stour Valley Partnership

East Dorset DC

North Dorset DC

Christchurch BC

Development of a business case and review of revenues and benefits shared service partnership for three Dorset authorities.

Using data provided by the authorities undertook the preparation of business case and financial model.

Project managing the review and chairing working groups in:

• Human Resources
• Information Technology
• Property
• Finance
• Governance

Collation and assimilation of data from all three sites to forecast potential savings, costs and efficiencies.

Presentation to Leaders and Chief Executives of findings for one site and three site options and potential implications for outsourcing the service.

After acceptance of business model, preparation of project documents and project management.

Presentation to staff across all three authorities on the partnership methodology, timetable and implications for those involved

Apr 10 - May 10

Canterbury City Council

Production of  a report that highlighted areas from both the customer’s and an inspector’s point of view for improvements to the Canterbury Benefits Service web site

Measuring the website against KLOE inspection reports to identify any areas where the site could be improved.

Present the findings in a workshop environment with representatives of the Benefits Service. From that workshop creating an action plan to develop and improve the overall content and design of the website.

Jan 10 - Apr 10

Cannock Chase District Council

Assisting Head of Local Taxation and Benefits

Specific projects including

Preparation for KLOE – Gap analysis

• Web site improvement
• Writing of recovery policies
• Preparation of Service Level Agreements for Housing Benefits
• Preparation of document retention policy
• Maximising use of the Anite document management system
• Procurement of E Forms
• Piloting home and mobile working
• Advice on partnership working.

Mar 09 - Dec. 09

Unity Partnership - Oldham Council

Director of Exchequer and Access Oldham

Interim Management Role - 120 + staff

• Responsible for the Unity contract relating to Revenues, Benefits, and Access Oldham/Exchequer Contact Centre –
• Engaged to cover maternity leave of the current post holder
• Client facing role, KPI negotiation and reporting
• Service improvement and performance management.
• Improved performance for right time indicator from 17 to 4 days in just 3 months.
• Leading and management of service improvement project relating to Revenues and Benefits
• Maintenance of budgets and efficiencies.
• Preparation for KLOE and ISO quality standards audits.
• Review of use of technology, including Academy an Iclipse document management system.
• Service representative to Members and Key Officers within Oldham Council at Senior Leadership Team and Senior Management Teams.
• Undertook restructure and implemented new working methods.
• Obtained ISO9001 for the Directorate.
• Reporting to Unity Managing Director

Jan 08 - March 09

Mouchel Business Services (Formerly Hyder)

General consultancy support to the revenues service at the Milton Keynes, Oldham and Middlesbrough sites

• Implementation of the changes to Empty Property Rates
• Review of recovery and collection procedures
• Reviewed and created business plan/time line
• Review of Anite@work reporting
• Assisted in interim management of the service
• Creation of  performance management reports
• Review of systems over other Mouchel sites at Oldham and Middlesbrough
• Preparation of reports for HR issues
• Worked across all 3 sites developing a “ value stream” to facilitate joint working
• Part of KLOE preparation team working with client in KLOE return
• Preparation of strategic action plans for “intelligent” take up and overpayments.
• Web site improvement project – developing the web site for revenues and benefits

Sept 06 - Apr 07

Fareham BC

Consultancy, advice and support

Following on from interim management role , retained to provide general advice and support, on and off site, to the recently appointed Head of Benefits

Oct 06- Jan 07

Cambridge City Council

Service Review – Revenues and Benefits

Full report to Chief Executive and Service Heads as to current service provision with recommendations.
 

Sept 05 – Jan 06

Flintshire CC

Assistance with IBS workflow implementation

Review of working practices and project plan

Design of working practices and “TO BE” procedures.
 

June/July 04

East Dorset DC and Stroud DC

DWP bid preparations with IBS and Academy

April 04 – April 07

Fareham BC

Head of Benefits,

Second tier post, corporate role such as risk analysis, corporate reviews etc.

Performance improvement – stabilise the service – from bottom to top quartile performance.

Removal of backlog
 

Introduced mobile working
 

Introduced TNA and procedure manuals
 

Raised £180,000 in DWP bid funding for 6 projects
 

Review of service and restructure,
 

Appointment of full time Head of Benefits

May 04

Chesterfield BC

Review of specification for new revenues and benefit systems

Feb 04 – June 04

Anite

Project Manager – Images @work for Forest of Dean District Council

Jan 04 – March 04

East Dorset DC

System review and production of options report in respect of Benefits, Council Tax and NNDR in-house systems

Review led to successful DWP bid for new system

Jan 04 – April 04

Anite

Project Manager – Images @work for Lambeth Borough Council Housing

Jan 03 – March 04

Stroud District Council

Interim Benefits Manager – Implementation of the IBS Open Revenues/Benefits and new images/workflow system,

Day to day management of the section, implementation of new procedures and policies.

Completion of Benefits toolkit for CPA purposes

Jan 02 – June 05

Oadby and Wigston Borough Council

Interim Head of Revenues and Benefits Division, followed by project management of the Anite Pericles implementation

Jan 01 – Jan 03

Rundle and Co Certificated Bailiffs

Consultancy and marketing advice to Rundle and Co Certificated bailiffs.

April/May 01

Comino

Advice and consultancy on the preparation of procedure manuals for Warrington Borough Council.

December 01 – Feb 02

Public Sector Consultants

Review of Recovery matters for London Borough of Brent

September 00 – May 02

Public Sector Consultants

Procurement, implementation of a document management system in Hammersmith and Fulham

August 02 – December 02

Taunton Deane Borough Council

Compilation of Subsidy claim from in-house and Bull systems

July 00 – September 00

Public Sector Consultants

Consultancy advice on the operation of a benefits division within a large west London authority

Nov/Dec 00

Comino (previously ISE)

Consultancy advice on implementation of EDM, benchmarking and structures at Medway Council

July/August 00

Comino (previously ISE)

Consultancy advice on implementation of EDM, benchmarking and structures at Hull City Council

June/ July 00

Comino (previously ISE)

Consultancy advice on implementation of EDM, benchmarking and structures at Warrington Borough Council

May 00

Barony

Consultancy advice on client /contractor issues within a large London Borough

March/ April 00

ISE

Consultancy advice on implementation of Document imaging and structure for Ashfield District Council

June 99 – January 00

ITNet

Advice and then acting as Interim Benefits Manager for their west London site.

Assistance with creation and delivery of service improvement plan, Client and third party liaison. Monitoring and reporting on performance. Assisting in legislative updates and site-specific policy. Attendance at Housing liaison and committee meetings as ITNet’s benefits representative.

February 99 – May 99

ITNet

Consultancy advice on VF and implementation working practices. Service review of one of their London sites

January 99 – March 99

Consultancy to ISE / Barony

Consultancy to ISE  re  Milton Keynes U A and benefits to be obtained on EDM for partnership agreement.

October 98 – April 99

East Dorset District Council

Interim Revenues and Benefits Contract Manager – Supervision of a small authority’s revenues and benefit section, creation of contract measurement and start of in house contract. Advice and interview/selection of full time Contract Manager